Returns & refunds

If your order arrives damaged, doesn't work, or isn't what you ordered, we replace it or refund you in full — your choice, and you keep the item. No need to ship anything back.

Just email support@hypekwik.com within 7 days of delivery with your order number and a photo or short video showing the problem. We reply within one business day.

You have 30 days from delivery to return an unused item in its original packaging for a refund. Change-of-mind returns are refunded to your original payment method once the item reaches us, minus the original shipping fee (if any) and a 15% restocking fee. Return postage is paid by you.

For lower-priced items we'll often offer a partial refund and let you keep the product instead — it's usually the better deal for you and saves a trip to the post office. Ask us.

Email support@hypekwik.com with your order number and the item(s) you'd like to return. Don't ship anything until you have our return address — packages sent to the shipping label's warehouse can't be processed or refunded.

Refunds go to your original payment method within 5 business days of approval (for damaged/wrong items) or of the return arriving (for change-of-mind returns). Your bank may take a few more days to show it.

Orders are sent to the warehouse automatically within minutes of payment, so we can only cancel for a full refund within 1 hour of purchase. Email us straight away with your order number. After that, please use the return process above.

We don't do direct exchanges. Return the item for a refund and place a new order for the one you want.

For hygiene reasons, personal-care items that have been opened or used (for example skincare tools, massagers or anything that touches skin or hair) can't be returned for change of mind. They are still fully covered if they arrive damaged or defective.

If a package comes back to us because the address entered at checkout was incomplete or incorrect, or delivery was refused, we can reship it for the cost of postage, or refund the order minus the original shipping fee and a 15% handling fee.